Technical Support Request Form

For part number requests or other general questions, please Email techsupport@hansonresearch.com.
 

Please fill out the following form. Use the TAB key or mouse to move from field to field. 
Fields with an asterisk (*) are required.  Enter complete address, include State and Zip Code if USA.
 
*First Name:   *Last Name:  
*Title:             *Dept.:       
*Company:  
*Address:    
Address:     
*City:             State:   Zip Code:    
*Country:    
Include area code for both numbers, or country and city code if outside USA area code system.
*Phone:         Fax:  
*E-Mail Address:  
 

*Instrument Type: 

*Serial Number:        Firmware Version:

*1. System Configuration. Please explain how it is set up and what it is connected to.


*2. How long has the equipment worked before the problem occurred? How old is the equipment?

*3. Please provide background information on recent repairs and/or parts replaced.

*4. How is the system being used? What is the application?

*5. Please provide detailed information about the problem. What is working and what is not?

*6. Please list troubleshooting steps that have already been taken.

7. Other information:


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